We encourage you to notify us first complaints by emailing info@multistores.eu. this does not lead to a solution, it is possible to register your dispute through mediation Foundation Webwinkelkeur. From February 15, 2016 is for EU consumers also possible to register complaints through the ODR platform by the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When pending complaint not elsewhere then you are free to file your complaint using the EU platform. "